FAQs

Ordering

How far in advance do I need to place an order?

We usually require at least 2 days’ notice for standard orders. For bespoke orders, we will require at least a week.
If you require anything urgently, please do contact us and we will try our best to accommodate as there may be a chance we could deliver within 48 hours.

Delivery

What are your delivery charges?
We charge a flat rate of £6 per delivery, for addresses local to our West London location. For delivery outside of this area there may be an increase in the charge, but you will be advised of the exact amount before you need to pay for your cakes. Please see here or contact us more more information.

Can you deliver outside London?
Yes, provided we can either get to the delivery location ourselves or find a courier that will be able to deliver the products undamaged. Delivery costs will be confirmed upon order.
Please note, chiffon cakes tend to travel much better than cupcakes.

Can I collect my order in person instead?
You may collect in person from our market stall. Please contact us to find out where our next market will be.

Do you deliver on weekends?
Yes, we are happy to deliver on any day of the week.

Products

Do any of your products contain nuts?
Nuts are present in some of our products, most notably our almond cookies, peanut cookies and macarons. All our products are made in an environment that may contain nut traces.

Are any of your products dairy-free?
Yes. All our plain chiffon sponges are dairy-free. Additionally, our Ang Ku Kuih, Pulut Inti, Peanut/Almond cookies, Bingka Ubi Kayu, Kuih Lapis, Kuih Talam are all dairy-free.
As dairy products are less common in South-East Asian cuisine, many traditional Malaysian use coconut milk or oil instead of the dairy often found in Western cakes and desserts. Order here.

Are any of your products gluten-free?
Yes. Our Ang Ku, Bingka Ubi, Kuih Lapis and Seri Muka are gluten-free. We can also make gluten-free Chiffon Sponges and celebration cakes upon request. Order here.

Do you make vegan or egg-free cakes?
All of our Chiffon Sponges, Celebration cakes and cupcakes do contain egg.  Our egg-free and dairy-free products are Ang Ku Kuih, Kuih Lapis, Pulut Inti and Kuih Talam. We can make our peanut and almond cookies egg-free/vegan upon request. Order here.

Does glutinous rice contain gluten?

No. Its name comes from its consistency rather than anything else. It does not contain gluten.

Are your eggs free-range?

Yes, all the eggs used in our products are free-range eggs.

Can you personalise cakes/cupcakes?
Of course! We are happy to decorate cakes and cupcakes for celebrations for a small charge.

What sort of Celebration Cakes can you do?
Although we are keen to showcase pandan cakes, we are happy to make celebration cakes to your specifications. Just contact us with what you would like, and we will get back to you with a quote.
If you would like to see examples of past orders, please have a look at our celebration cake page.

Can you make macaron towers?
Yes, we can make macaron towers to the flavours and colours of your choice.
We charge £20 for rental of the macaron tower stand itself, plus a fully refundable £40 deposit. The deposit is refunded upon collection of the stand the day after your event, provided there is no damage to the stand.

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