Terms and Conditions

Website Visitors

Welcome to our website. By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

The website pandanbakery.com (“the Site”) is owned and operated by Pandan Bakery Ltd (“us”, “our” or “we”), a limited liability company incorporated in England and Wales with Registered Number 10223547 and whose Registered Office is at 2, Quest House, 125 - 135 Staines Rd, Hounslow TW3 3JB.

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we, nor any third party, provide any guarantee as to the accuracy, timeliness or completeness of the information found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.

  • This website contains material that is owned by us. This material includes, but is not limited to the logo, graphics and images. Reproduction is prohibited without our written permission.

  • This website may include links to other websites. These links are provided for your convenience and general information only. They do not signify that we endorse the website(s), and we have no responsibility for the content of such website(s).

  • Your use of this website and any dispute ariding out of such use is subject to the laws of England, Northern Ireland, Scotland and Wales.


Pandan Bakery accepts orders via this website, email and telephone.

Website orders:
Upon placing an order via our website, you will receive an email from us. This email will notify you that we have received your order. We will then reply with an email to confirm the final order details and arrange payment.

Email and Telephone orders:
Upon placing an order via website or telephone, we will follow up with a final email to confirm all order details and arrange payment.

If you notice an error in the order confirmation, you must notify us as soon as possible by telephone (07890 557 390) or email (contact@pandanbakery.com).

Order Cancellations and Amendments:
If you wish to cancel or amend your order, you must let us know as soon as possible. We will offer a full refund for order cancellations at our discretion, provided we have not started to prepare the order. We will do our best to accommodate any order amendments, provided we have the resources to do so. Extra charges or refunds may be applied to order amendments.

Refunds will only be made to the same payment method/account with which your order was placed.


Products & Prices

Product descriptions and ingredients may change from time to time. We will update the allergen information as necessary on our site for your information. Our bakery handles nuts, including peanuts, so we cannot guarantee traces of nuts will not be found in our products. Therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such products.

Prices listed on our website may change from time to time. If you are in the process of ordering from us, and the price shown on the website is out-of-date, we will contact you to advise you of the new price and confirm whether you would still like to go ahead with the order.

Should the price shown on our website be out-of-date, we are under no obligation to provide the products to you with the incorrect (out-of-date) price, unless we have already sent you an invoice.

Prices of items shown exclude delivery costs. Delivery is charged separately.



We accept payment via bank transfer, credit/debit card or Paypal, and methods accepted by us will be listed when we send you an invoice upon order confirmation. All credit and debit card payments will be processed by Paypal, though you do not need to have a Paypal account.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the order.

Delivery & Collection


We can deliver orders to an address provided by you upon order confirmation, or, you can collect your order from our market stall. Once your order has been delivered to or collected by you, the products will be at your own risk. We will advise the best storage options to keep your order as fresh as possible for as long as possible.

We charge a flat rate for local delivery, which is stated on the Delivery section of our website. The local delivery charge and area may change from time to time at our discretion. For delivery outside the local delivery area, we will charge on a case-by-case basis dependant on delivery method and distance from our bakery.

If you need to rearrange delivery or collection of your order you must notify us as soon as possible by email or telephone.
We may use a courier to deliver your order. We are not liable for any losses or damages by the courier.

Returns, Replacements & Refunds


If upon collection or delivery, you notice your order contains products not ordered by you (for example, the flavour is incorrect), the order is incomplete, or products have arrived damaged, you must notify us immediately by telephone on 07890 557 390. In the case of damaged orders, please also take a photo of the damages and send them to us. At our discretion we may offer a refund or replacement of products within your order.

We will only make a refund to the original payment method used by you to make the purchase.

We will have no liability to you for any indirect loss.

As taste is a very personal matter and subjective we cannot accept the return of any products because you do not like the taste.

Offers and Discounts


We may, from time to time, offer discounts on our products. These are offered and distributed at our discretion.

Our right to vary these Terms and Conditions

We have the right to revise and amend these Terms and Conditions from time to time.
You will be subject to the Terms and Conditions in force at the time that you order Products from us, unless we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).

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